I have had eczema all my life but in my early twenties I started getting on my face and way way worse everywhere else that I had it. After much suffering I learned some ingredients in personal care items like facial cleansers, body wash, and lotions can cause flare ups. I've been avoiding sulfates and parabens ever since. And if my facial cleanser foams, lathers or bubbles even the smallest amount it doesnt pass the test and usually ends up giving me a flare up. This cleanser hit all the right notes for me. I use it like a regular cleanser with water and a washcloth and it removes all but waterproof mascara and lipstick. I use the lotion from the same line and am very happy with that as well. Please never stop making this product! I love it!
I was looking for a great cream cleanser that is suited for sensitive and irritated skin. So I came across this product at the body shop website and thought "oh great, this suits me best" and purchased it. I was on acne treatment with 0.1% adapalene gel from proactiv and it made my skin so irritated and dry (which is normal because it is a tretinoin) and I need a gentle cream cleanser. I wanted a cream because its a lot gentle than a foaming wash and I didn't opt for cetaphil because they contain parabens. So, my 1st use was fine and good, it didn't sting nor dry my skin out. Going on for my 1st week of adapalene (which I was having sensitive skin), I used this product and then boom, it stings so much that I need to wash it off with water immediately after it touched my skin. so i though this is not really for sensitive and irritated skin at all. The "calming" label was so confusing. Just to really justify that it stings a lot, I tried getting my hand to COSRX low ph cleanser (which is also for sensitive skin), it is a gel cleanser that foams up lightly. low and behold, i did not feel any sting at all. Then, I tried ZO medical normacleanse (normal to dry skin) which claims to have calming effects and to my surprise it did calm and did not hurt or sting. And one thing, after using this cleanser, I usually use a toner to remove some traces of dirt or makeup and you will get a lot of those, meaning this is not a good cleaning product.
P.S. >>> We have different skin ans different reactions to a specific product. It did not work for me by it does not mean that it won't work for you.